Good Company, Poor Leadership - Technical Account Manager (TAM) Qualtrics Employee Review

3.0
26 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Benefits and perks are great at Q (although now declining) Pay can be good (if you negotiate hard upfront and don't mind 3+ year promo cycles and average raises) I have only had stellar managers in terms of people skills (but I was lucky). The work is meaningful. I'm proud to say I've made a positive impact on clients and on the world while working here.

Cons

LONG, painful promo cycles- like you kinda need to sell your soul a bit to advance....and that assumes the HR/payroll planning gods like you. Internal lateral transfers aren't approved unless more work and less pay. Silverlake is a VC who owns Qualtrics....so it does what VCs do....which isn't always helpful. The technical chops at the management level are in sharp decline. The culture is pretty much like the movie Mean Girls- both positives and negatives.

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
27 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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