SAVE OUR EMPLOYEES - Customer Service Representative II Quest Diagnostics Employee Review

2.0
31 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Our TOP TIME Package is decent

Cons

Ceo lives in Canda not and now layin off many employees as they shut down call centers with a few work at home reps, Management is the worse there is poor morale with in the company , What use to be the best place to work a leader in industry with benefits which has not changed instead of being a LEADER we are becoming FOLLOWERS to what other companies do in the industries, Everything is a big secret Why doesnt the CEO take a cut in pay and save some jobs ? Why not give decent raises instead of 25Cents to compensate the Cost of living ? Why do most of your employees have to work 2 jobs and work for our competitors as a 2nd job this should not be no employee should have to work 2 jobs to live most of the employees in Customer service make low $30's K a year. I place a challenge to our CEO to live off of our $16 to $18 dollars a hour support a house hold kids food travel expenses gas and electric

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CEO approval
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Pros

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Cons

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1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

I don’t think there’s any pros honestly

Cons

Everything is horrible, overwhelming environment. They make you overwork, ridiculous expectations to make 30 patients a day with all the patient challenges, meet ridiculous numbers a month , they want us to charge patients something they don’t suppose to pay, they tell us to lie the patients about the payment to get their credit card, and when they get mad because we do they say it’s our fail patient s complaints. They fire the best employees and even if they have 10-20 years either the company they don’t care they still fire them . They don’t value the employees, lack of professionalism, from every body. Bad management in every location. You can’t trust supervisors they love gossiping with the employees about other employees, if something happen to you all the locations know what happen to you . HORRIBLE! You get sick there from this toxic environment . They just care about the numbers not about you .

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