Your experience depends on your store. Pseudo mountain shop. *try it out. - Anonymous employee REI Employee Review

3.0
5 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good health insurance, Very good retirement plan, very good discounts, fun events, being educated by the best reps in the world, having access to a lot of really cool equipment. If you want to meet like minded people and do fun things with some pretty cool co-workers in your off time, this is the place. Very very good discounts on the best equipment and clothing. It could prepare you to work at any level in the outdoor industry. You can get in great shape with all that you do there physically.

Cons

You probably won't see the cons until you are a few years in, it starts out great...In my personal opinion REI does not pay a livable wage for many people (retail, I know). Many co workers will be making 33 percent more that you. IMO you should only work here if 1. You are in college or high school, 2. you are independently wealthy, 3. Your significant other or family can support you, or 4. You are retired. 5. you want to build up your equipment. (Some other things)...If you work at a great store, your management may be different from mine (and there are locations with fantastic management) however my managers did not lead by example. Most of the time they were in the office. Managers will very rarely back you up with customers, they prefer you to be subservient to themselves and customers even though you are the one who is teaching each customer how to enjoy themselves and stay safe while enjoying the outdoors. Internally, they are constantly pushing you to sell memberships. REI is (IMO) moving away from selling equipment. Now they are basically pushing their own line and they might as well be a flagship store. If you want to deal with screaming 17 year old high school students who can't find the right down jacket this is the place for you. Also, customers will constantly be trying to scheme on returning items. I have had people try and return tents that are 22 years old. This is an average day. I could continue. Basically I loved REI as a customer prior to working there, and I think it's best to stay a customer. My store was all based on manager favorites.

Explore other reviews about REI

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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