Wonderful co-workers, corporate environment - Sales Specialist REI Employee Review

1.0
27 Apr 2019
Recommend
CEO approval
Business outlook

Pros

+I worked alongside some truly wonderful, kind, and fun people +Pro-deals are a huge benefit, and can help you outfit yourself with the latest equipment +Career opportunities are available, but only for the 'right' kind of people.**

Cons

-Low pay--I felt somewhat exploited at REI, given that management expected you to constantly look for ways to step into more of a leadership role, with no direction, and being paid under a living wage. -Many of the managers were great individuals, but got backed into a corner by upper management and corporate pressure. -REI likes to brand itself as a 'co-op' but it operates like a massive corporation--little regard for the perspectives of sales specialists and the power hierarchy is set in cement. -**REI likes to display how much they love diversity, but doesn't seem to offer advancement for people who actually offer a differ perspective/life experience due to race, gender identity, sexuality, or class. -It was upsetting to see how REI was performative in their support of the LGBTQ+ community--pride stickers were readily available to make it seem like a 'progressive' company, but customers were allowed to be trans-phobic to employees in very directed and verbally violent ways, and there was almost zero discussion about how to serve our transgender customers who sometimes require a special approach to pack and boot fits.

Explore other reviews about REI

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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