Great job if you enjoy the outdoors - Camping/Hardgoods/Customer Service Specialist REI Employee Review

5.0
21 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Fellow employees are helpful and generally fun to be around Discount/Prodeals allow you to use the products you sell Very understanding management, will work around your schedule for the most part Laid back, relaxed company culture

Cons

The only downside is the inconsistent and unpredictable hours. Some weeks you work 6 days, some weeks only 1. You have to work weekends.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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