Dishonest and chaotic leadership, excellent individual contributors - Senior Business Process Analyst REI Employee Review

2.0
29 Oct 2021
Recommend
CEO approval
Business outlook

Pros

The individual contributors at this company are the only reason it continues to be successful. There are very talented and passionate people who perform heroics to get stuff done for the company. It was a joy to work with so many good people all trying to overcome the obstacles of a disfunctional organization with inadequate leadership.

Cons

Leadership at this company was a joke. There were consequences for anyone who openly disagreed with leadership decisions and they made lots of bad decisions. There is very little understanding of how the business works and who the customers are. They allow senior leadership to retaliate against individual contributors and HR allows them to do it. There are no consequences for poor leadership decisions and dishonest behavior and the company is in an endless cycle of making the same bad decisions over and over again.

Explore other reviews about REI

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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