Great if you want to make friends and be overworked and underpaid. So don’t work here - Customer Success Manager Radancy Employee Review

1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of great people to work with. You’ll make great friends and have fun complaining about how terrible the company is.

Cons

The pay is laughably bad and way below industry standard. The company doesn’t care about its people even though they always say they do. The leadership is horrible and useless—it’s made up of people in the USA who are friends and don’t know what they’re doing. There is absolutely no career progression. You’ll be in the same role for years stuck working under someone who’s been there for years making three times your pay, but you’ll have to do their job for them. All the company cares about is selling to please the private equity firm that owns them. Everyone is now a glorified salesperson, so no one in leadership cares about delivering on the services that we’ve sold. Most of the sales team has been fired for not selling, but the leaders’ friends who can’t sell are still there. People are given unachievable sales goals even though they’re not actually salespeople. There have been tons of redundancies for about 3 years because the company is doing so bad and can’t afford to keep the people who do the work, so most of the people left in the company are people that are friends with the higher ups, but aren’t good at their jobs.

Explore other reviews about Radancy

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to grow, flexible with family matters and a good work life balance. Learned a lot. Flexible time off is a good perk.

Cons

The rebrand removed a lot of personality from the company which made it hard to service legacy clients.

2.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

The people and direct coworkers were genuinely supportive and collaborative. Many employees were dealing with similar challenges, which created a strong sense of teamwork and willingness to help each other. Despite broader organizational issues, most teams worked hard and tried to support one another however they could.

Cons

Leadership doesn’t seem to have a clear direction for the company, so priorities and decisions were constantly changing. A lot of decisions would get made and then completely reversed a few months later, which made it hard to feel confident in anything long term. There were also a lot of staffing and restructuring changes without proper training or support, so people were basically expected to figure things out as they went. The company became very focused on enforcing in-office policies and making sure people were physically at their desks, while employees hadn’t received raises in years despite heavier workloads and inflation. That disconnect was really discouraging and definitely contributed to burnout. Burnout was something constantly talked about across teams, but it rarely felt like anything meaningful was done to actually support employees or improve workloads. A lot of employees were also expected to sell or support products they didn’t fully believe in, which made it hard to feel set up for success from the beginning.

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