Radancy Customer Success Manager reviews

The pay is laughably bad and way below industry standard. The company doesn’t care about its people even though they always say they do. The leadership is horrible and useless—it’s made up of people in the USA who are friends and don’t know what they’re doing. There is absolutely no career progression. You’ll be in the same role for years stuck working under someone who’s been there for years making three times your pay, but you’ll have to do their job for them. All the company cares about is selling to please the private equity firm that owns them. Everyone is now a glorified salesperson, so no one in leadership cares about delivering on the services that we’ve sold. Most of the sales team has been fired for not selling, but the leaders’ friends who can’t sell are still there. People are given unachievable sales goals even though they’re not actually salespeople. There have been tons of redundancies for about 3 years because the company is doing so bad and can’t afford to keep the people who do the work, so most of the people left in the company are people that are friends with the higher ups, but aren’t good at their jobs.

The workload was consistently heavy and often required working well beyond 9 hours a day, at times I'd log on super early or log off around 8PM to get work done. Over time, multiple layoffs resulted in responsibilities being redistributed without clear restructuring, which increased workload. In some cases, expectations did not feel evenly balanced to some others across similar roles. There were also frequent organizational changes and layoffs, which created uncertainty and impacted team stability. Any advancement or job security felt influenced by internal relationships, which could made the work environment less transparent. Lastly, I worked there for several years and never received a meaningful pay raise. During that time, there were only two merit increases, just 1% and 2% which did not even keep pace with the cost of living. While senior management received higher compensation , frontline employees worked hard with little to no recognition or pay increase. Meaningful raises seemed limited to those with personal connections rather than based on performance/contribution.