Supportive team culture but needs better onboarding process - Support Specialist (Backoffice) Revolut Employee Review

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Honestly, I really like the shift timings and the overall working environment. My team is very supportive, and I genuinely enjoy working with them. My manager is approachable, understanding, and easy to communicate with, which makes the workplace feel comfortable and positive. Overall, the team culture is friendly, cooperative, and easy to adapt to, which has made my experience so far quite good.

Cons

One area where I feel improvement is needed is the training structure for new joiners. There should be a dedicated training team or at least a proper onboarding system in place to guide new employees from the very beginning. When I joined, I was expecting a clear Standard Operating Procedure (SOP) that would help me understand priorities and processes step by step. However, I found myself quite confused as a new employee because I did not have a structured path to follow. During my training period, I had to rely heavily on my teammates for guidance, but they already had their own workloads and priorities, which sometimes created hesitation in asking for help. This made the learning process a bit inconsistent. I strongly feel that if there were dedicated trainers or a team responsible solely for onboarding and educating new joiners about the company processes, it would significantly improve clarity, confidence, and overall productivity from the start.

avatar
Revolut Response
1w
Thank you for your review. We’re proud of the talented and collaborative team we have at Revolut, and we’re glad you're part of it. Clear communication and collaboration is key to our success. We strive to strengthen these across teams to fuel our growth and that of our team members. Thanks for sharing your feedback.

Explore other reviews about Revolut

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote! Manageable workload Lots of autonomy

Cons

Performance is too data driven. Data only works when you interpret it correctly.

2.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

+ Everyone knows Revolut - easier conversations. + Product is top tier. + Good benefits. + Good on your resume.

Cons

- Poor sales leadership - for a company so successful, very shocked at the low calibre of talent in senior sales roles. But product is so strong and they are not measured on employee retention so impossible for them to fail. - Tech stack minimal. - Large elements of favouritism.

See reviews by: Helpful|Rating|Date|All