It's different now - Territory Manager Reynolds American Employee Review

2.0
1 Feb 2021
Recommend
CEO approval
Business outlook

Pros

The car is nice, 401k match, family leave policy is excellent. Also, unlike another reviewer, I do appreciate the company's approach to dialogue and inclusion and the many issues surrounding race, and hope it results in real changes in how we hire and promote. I'm a white heterosexual man and I don't feel in any way "threatened" or "demonized" by these conversations. Frankly I found that other review embarrassing. Nobody's out to get you man, please relax.

Cons

The job has grown progressively more difficult over the past year. First of all, I don't really mind having to go out and work during covid. I'm just grateful to still be employed. Many people I know lost their jobs last year. This job is and remains a blessing for me. But I will say that while other companies have adjusted expectations and provided additional compensation for their essential employees, we haven't seen anything besides a couple of boxes of snacks and a massively increased work-load. I find that bizarre. But look. Two TMs on my team caught covid and they still had to make calls from home while sick. If they didn't make the calls they'd have missed out on 25% of their bonus. That, to me, is completely insane, and evidence that whatever the company says about being committed to the health and well being of its employees, the reality is different. I find it absolutely outrageous that they had to do that, and it's why I feel compelled to write this here. I also have a fundamental critique re: the change in the job itself. It seems we've lost sight of our main point of difference against the competition - our strong relationships with retailers. We used to have integrity. Selling and relationship-building are very difficult when the only thing a store owner wants to discuss is the several thousand dollars worth of vapor inventory that's sitting in her back room, not moving; best-in-class execution won't be much more than a memory if we fully commit to the new coverage model (which we will - it has been made clear there is no flexibility whatsoever on coverage moving forward); category leadership and the idea of being "a trusted advisor" is laughable when you raise prices 3-4 times in a year, adjust discounting just as often, and constantly push for more space that often doesn't even exist. The new approach may be many things, and it may look good to shareholders and people who don't go into the field, but in my view it is simply not conducive to steady, sustainable, organic growth in the market. There are all sorts of little things already pointed out by others so i won't waste time repeating them here, but the overall shift in how we do business and the extremely demanding workload have made it more and more difficult to enjoy the job and take pride in my work. And expecting people to continue working when they contracted a disease is immoral.

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Reynolds American Response
5y
We appreciate your honest review. We strive to provide our employees with an environment that each person feels heard. Hearing the pros and cons of working at Reynolds American helps us improve our processes and make the company a better place to work.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

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