Market Confusion/Internal and partner disruption - Territory Manager Reynolds American Employee Review

2.0
21 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Salary, benefits, similar to other CPG companies

Cons

On point with previous reviews. The biggest hindrance to sales is marketing. The idea of market disruption is good in theory, not practice. I don’t know if any other company that tries to build a brand by constantly changing the message and strategy of that brand. It’s only creating disruption to retailers and employees. And there is no one in upper management who has been a TM in today’s environment causing a huge wedge between the generals and the foot soldiers. People are leaving in droves doing nothing but increasing the workload for those of us who have decided to stay with the hope that home office will start to listen and adjust. It comes down to respect, and at this point, no one in the field respects anyone in the building. There are no leaders in the field. Mid level managers have no backbone to push back and be a voice for the ones doing the work. Everyone is terrified to say “no”. You disagree, you’ll be the next TMC. This company lacks real leaders and it’s a shame. Wasn’t always this way.

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Reynolds American Response
4y
Thank you for writing a review. Our organization is embarking on an exciting transformation journey. Our employees' feedback is important to us. We encourage you to discuss your concerns with your manager. Our HR Business Partners are there to assist when our employees need help.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

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