Read reviews and make an informed decision for you and your career - Senior Key Account Manager Reynolds American Employee Review

2.0
28 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Like many others have said the company car, phone & internet allowance, 401k. Plenty of opportunity to move up in the company, gain skills, and work with iconic brands. BAT (parent company to Reynolds) wants to be #1 and they will throw down resources like no other to accomplish that. Overall, it was a great experience, except for the last year and a half.

Cons

New initiatives were communicated with very short lead time and lacked pertinent details needed to effectively sell in. BAT had made it such unenjoyable place to be with the constant changes, last minute requests, and overly complex pricing strategies. Customers had a hard time adapting, showing their frustrations as well. All the new brands launched during 2021 were sold to generate cash for the company with little regard for the impact to our retail partners. Work-life balance become extremely difficult to the point where the wins didn't feel satisfying anymore.

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Reynolds American Response
4y
Thank you for your review. Hearing your perspective of the pros and cons helps us improve our processes and make the company a better place to work.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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