Pros
Great company, from benefits that are some of the best in the industry, to one of the highest paid , high standards are the goal and are written in cobalt blue and white and must be carried at all times in form of a card.
Cons
Lacks training and consistency. Even though it strives for greatness it often finds itself falling short. No, it's not always the employees fault but lack of support from management. The guest is always right, but, as had as we strive to not make the guest that we do not care or are unsympathetic towards them we too as management should work as hard to not have our employees feel the same way. We should state to the gust what this employee has stated to you is correct but I as management will make an exception for you, but please be magnanimous towards him/her. Thus appeasing both guest and employees. It can be done.