Customer Service is a 4 Letter word - Store Manager Ross Stores Employee Review

1.0
29 Jul 2012
Recommend
CEO approval
Business outlook

Pros

Doing well in tough economy

Cons

Don't talk to DM's or VP's about customer service you will never get a job. Thet won't even let you know you don't have a job!

Explore other reviews about Ross Stores

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great boss Super helpful coworkers Easy shift

Cons

Nothing I can think of

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

All of my coworkers were wonderful. No high school drama. Boss was flexible and understanding, although he always liked it if you said you could work more hours. The employee discount is pretty awesome. The work wasn't bad and rude customers were rare.

Cons

There was pressure to come in even when you were sick. Pay wasn't the greatest; it usually stayed ahead of minimum wage, but by no means kept up with inflation. Visits from corporate often meant a new change in procedures that had been working and demands that were somewhat unreasonable given the constraints of the layout or number of employees available.

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