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      Royal Caribbean Group

      Engaged employer

      Royal Caribbean Group reviews

      You'll Learn Some Good Customer Service Skills - Anonymous employee Royal Caribbean Group Employee Review

      3.0
      18 Sept 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The Company's Call Centers provide excellent customer service. This is emphasized more than talk time. Pretty decent benefits package, nice work environment.

      Cons

      Pay could definitely be better. Need to also give employees more flexibility in their schedules, Also, inter-departmental communication needs improvement

      Explore other reviews about Royal Caribbean Group

      5.0
      1 Jul 2026
      Sr. product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company with a clear direction

      Cons

      Too matrixed of an organization

      3.0
      2 Jul 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The people - hardworking, honest and like family. The vision of the company - groundbreaking and innovative The benefits - cruise benefits for employees & friends and family Work from home Fridays Week off in December for the holidays Little Cruisers onsite daycare

      Cons

      Little to no flexibility in work hours. They preach a work life balance but then send out weekly "clock in/clock out" reports to supervisors, making a big deal if you are not logging your 8 hours in the office, but then do not take into account the afterhours that are being put in at home, sometimes on vacation and while traveling for work.

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