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Russell Cellular

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I’d avoid - Customer Service Representative Russell Cellular Employee Review

3.0
1 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Some good leadership, great teams if you get a good mangers, discounts on phone plan

Cons

They definitely at the time i was there had to high of expectations for the economy, they also had unrealistic expectations of how long phone calls can take when it comes to people having issues with their phone. The store was told one thing and in office reps are told something different.

Explore other reviews about Russell Cellular

5.0
11 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Opportunity Value Team Integrity Flexibility

Cons

None to mention at this time

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

most of the average people there are friendly and positive. Free garbage coffee

Cons

80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission

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