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Russell Cellular

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Russell Cellular Springfield reviews

3.2

37% would recommend to a friend

(17 total reviews)

Jeff Russell

47% approve of CEO

48% positive business outlook

Employees in Springfield MO have given Russell Cellular a rating of 3.2 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most employees have a good working experience in Springfield MO. The Russell Cellular employee rating in Springfield MO is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

17 reviews
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

most of the average people there are friendly and positive. Free garbage coffee

Cons

80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission

3.0
1 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Some good leadership, great teams if you get a good mangers, discounts on phone plan

Cons

They definitely at the time i was there had to high of expectations for the economy, they also had unrealistic expectations of how long phone calls can take when it comes to people having issues with their phone. The store was told one thing and in office reps are told something different.

Viewing 1 - 3 of 17 Reviews

Glassdoor has 751 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.