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Russell Cellular

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Avoid - Wireless Sales Representative Russell Cellular Employee Review

1.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The comission pay is decent

Cons

Russell Cellular is one of the most overworked and under supported environments I have ever been in. During holiday season you are forced to work six days a week with blackout periods where you cannot request time off. If you use sick leave they demand a same day doctor’s note like you are trying to scam them. They constantly preach integrity yet push you to mislead customers by not leading with the correct trade in promotions to squeeze more money out of sales. The pressure from management is nonstop even when your store is slow and you have zero control over traffic. You might get lucky with a decent manager but upper leadership is awful and will not have your back no matter how dedicated you are. They care about numbers not people.

Explore other reviews about Russell Cellular

5.0
11 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Opportunity Value Team Integrity Flexibility

Cons

None to mention at this time

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

most of the average people there are friendly and positive. Free garbage coffee

Cons

80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission

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