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Russell Cellular

Is this your company?

Former employee - Sales Representative Russell Cellular Employee Review

1.0
14 Apr 2025
Recommend
CEO approval
Business outlook

Pros

I wasn't there long enough to see the pros

Cons

Bad management, to much drama, I had a manager that threatened to write me up for things that are not part of company policy. Or the threat of being fired over things that I would not have actually been fired for. I left due to the manager and walked on eggshells. I was there only 2 months. I was even told she didn't even want to hire me. She only worked maybe half days or 2/3rds of the day for the whole time I was there. Training wasn't that good. They do a lot of training but it's more about how ro sell not the actual many different operations they deal with. The manager barely knew what she was doing either. So when you start working you are clueless, because you have to do this part in this and then this step in this different platform, you can't do this on here, you also can't give the owner of the account very much information on their account. All this company cares about is making commission not the actual customers. I seen so many customers upset because they got snowballed with plans and stuff costing more then what they could afford and there's not much that can be done. They just push it off onto verizon customer service. They also rip you off on pay and any products you buy through the employee purchase program.

Explore other reviews about Russell Cellular

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

most of the average people there are friendly and positive. Free garbage coffee

Cons

80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission

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