Pros
They seemingly feed you once a week, and all of the free coffee, tea, and hot chocolate you can stomach. I will say the CEO seems to attempt to engage and understand what the front line Phone Representatives face in their day to day job functions. However. They did have a decent training program so Kudos to those whom put together that piece for the company.
Cons
While I believe there are a few genuine "leaders" in the ranks of Manager, Director and Supervisor...there are several that are a poor excuse. Micro Managing, who enjoy humiliating people in front of others with their delivery style, and have hand selected a few minions among the lower ranks whom are down right atrocious excuses for being seemingly groomed into roles within the organization that would be considered in many organizations as a leadership path.