Great company that puts employees first. - Customer Service Representative SRP Employee Review

4.0
23 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Excellent pay and unlimited overtime opportunities. Great training and learning opportunities. People have been there for years so there’s a lot of experience.

Cons

Provisional employment only. Have to bid for regular position. Call center is open 24 hours. Bidding for schedules. Mandatory overtime. Very micromanaged environment. Angry customers especially during the summer. Local company. Very few opportunities outside of Phoenix.

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SRP Response
7y
We appreciate you taking the time to write a review of your time at SRP. We wish you all the best in your next step and will share your feedback with our leaders.

Explore other reviews about SRP

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Access to some benefits from day 1

Cons

Not all health benefits and temp possible that you are not getting full time

1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

SRP gave me stability, experience, and the chance to build real skills. I had positive experiences there, and I’m grateful for parts of it. But I’m also realizing that the environment doesn’t always operate from a positive or growth-minded place, and I have to be honest about what that has cost me

Cons

The con is not that SRP is a bad place. The con is that it can give you stability and experience, but not always a clear or fair feeling of movement. You can give a lot, build a lot, and still feel like you’re waiting for someone to finally see it

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