Expect back to back calls and rude customers - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

3.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

They provided full time 3 week training. You do have to pass assessments to keep the position. They were kinda strict on restroom breaks but can depend upon the trainers.

Cons

Was not flexible with time off. If you experienced WiFi issues past 30 mins you had to call off the rest of the shift which accumulates points.

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Safelite AutoGlass Response
6mo
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

Explore other reviews about Safelite AutoGlass

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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