Bad company - stay away - Customer Service Representative II Safelite AutoGlass Employee Review

2.0
24 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Money, OT and extra hours, Some coworkers are good.

Cons

Being written up easily, bad management, tardies, turnover is high, customers can be verbally abusive on the phone, all women led management. No way to check for tardies and extremely hard to avoid. Training had a lot of material crammed in a short amount of time - not very healthy. No respect for honest employees unfortunately. Long term employees also voiced frustration with management. Getting written up easily makes you not qualify for bonuses etc. Supervisors can be a hit or a miss. Unemployment benefits are ridiculously contested by employer. HR person on floor has limited authority. I'd stay away from the employer. They don't respect illnesses and transport issues (not very frequent ones). Unfortunately not very people powered as they claim. They just want you to take call after call. Stress can be high as well.

Explore other reviews about Safelite AutoGlass

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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