Autoglass Company runs military style call center and ignores mental health of employees - Customer Service Representative Safelite AutoGlass Employee Review

1.0
2 Aug 2012
Recommend
CEO approval
Business outlook

Pros

Cafeteria in the building Flexible "occurances" system Great health benefits

Cons

Micromanagement on a level most likely not seen anywhere else in the world Phone stats are recorded and managed down to a 1 minute bathroom break No communication between shops and call center, angry customers, no support.

Explore other reviews about Safelite AutoGlass

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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