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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Horrible Place to Work - Customer Service Representative Safelite AutoGlass Employee Review

      1.0
      12 Oct 2013
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Short commute time to work,

      Cons

      Every call taken is recorded and possibly judged by a "job coach" or quality assurance rep. Then each and every word is picked apart, even voice tone. You must repeat everything back to caller, you must be upbeat on every call, you must read the script exactly as written and be conversational at the same time. They pay is low, the stress is high. You cannot be even 1 second late for work or break or get written up.

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      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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