Poor management. Lack of communication between shop and dispatch/warehouse. Job routing is poor, often overbooked which leads to poor customer relations and many complaints. Management only cares about numbers. They don't care about the absurd amount of work distributed or the toll it takes on technicians' bodies. Parts are still wrong or damaged quite often. Can be a very frustrating job, not knowing how much work you'll get each day or where they'll be sending you to work out of. Seems to either be feast or famine for the work load, not too often a "normal" or decent amount of work. Bonuses are very hard to come by and false surveys are impossible to get removed by management. It's obviously a very high bar that's meant to be almost impossible to reach.
