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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Starts Out Nice - Customer Service Representative Safelite AutoGlass Employee Review

      2.0
      12 Aug 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice benefits, pay isn’t too bad

      Cons

      They want to write you up for everything. When I interviewed I told them I was 3 hours from the call center and they say that’s fine… until their work from home system sucks, you spend hours talking with IT, and they give you the choice to either make a 6 hour round trip to come in or call off and then write you up for the call off. Trainers all tell you different things so by the time you go to take calls you’re extremely under prepared. They’re just rushing to get people on the phones without spending the amount of time training on the phones. And then they tell you not to mess up because they write you up or will terminate you.

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      Safelite AutoGlass Response
      4y
      Thanks for sharing your experience. Our goal is to improve every day and make the organization an employer of choice and we know that sometimes we fall short. Please don’t hesitate to reach out to your People Business Partner or Leader – we want to make every effort to retain great people like you.

      Explore other reviews about Safelite AutoGlass

      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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