Terrible company - Install Technician Safelite AutoGlass Employee Review

2.0
11 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Training. It's a great for giving experience in the industry but not good long term

Cons

Terrible corporate, all you'll hear about is selling wipers, customers are the worst haven't had such terrible interactions with customers even in my 6 years in retail. Over worked and underpaid literally. Prepare to have no life outside of work as you'll be working 6 days a week more often then not. Hours are 7 am to whenever your done, and they over route you consistently. Your raises are tied to arbitrary statistics that they just raise the bar on if your to close to hitting them. One being customers reviews. 1 bad review will require 20 perfect reviews to balance out. Others being wipers sales, how many installs you do a week, and time spent on each install. Routing is terrible it's not uncommon to be 30 minutes in between each job. Plus the traffic and the fact the vans are tracked with with geo tabs that report back if you go over the speed limit by 3mph, of you brake to hard, if you take a corner to hard, if you idle your van for more than 5 minutes, which is easy to do when your taking your mandatory 30 minute lunch break, and you don't want to have a heat stroke in the cab of your van. Overall I hate this job more than any other I've had, they're a terrible company, and when I quit I will never work for them again, or use their services just out of pure spite. Amazon gets all the press because they're employees have to pee in bottles, we'll that this job you'll crap in a home depot bucket because your over routed so badly.

Explore other reviews about Safelite AutoGlass

5.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

Cons

No cons at the moment except more pay

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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