Stay away from customer care department - Social Media Customer Care Safelite AutoGlass Employee Review

1.0
2 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Benefits, 401k, bonus, decent pay raises.

Cons

Horrible management, they only care about numbers and not you as a person, strict, unfair, dishonest, refuse to allow you to move to another department, personal grudges affect your future success with the company, alarmingly high termination rates, spoken down to,

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Safelite AutoGlass Response
2y
We appreciate you informing us on your experience and take these concerns of our leadership very seriously. Please email PeopleDirect@safelite.com with a detailed statement of your concerns so we can address the situation.

Explore other reviews about Safelite AutoGlass

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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