Biggest mistake of my life - Repair Technician Safelite AutoGlass Employee Review

1.0
12 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Ha. None. Use to be a decent company but they gave up on decency.

Cons

This company favors nepotism and bad managers/employees. They spend all their time putting out fires instead of preventing them. They promise full training but then only train on windshields, the rest of the glass you're left to use YouTube to try and figure it out on your own; you're also punished if you screw it up. They lure you in with high pay but after training they're unrealistic expectations make the pay no where near worth it. There are no bonus programs anymore, no incentives to perform at high levels, and the benefits have been slashed worse than the girl from Scream. There is no work life balance unless you're one of the favorites. There is no culture, only a demand for integrity that the company itself doesn't even meet. They claim they want leaders but really they want yes men. And I do mean men. Oh they'll hire women and promote just enough so they look like they aren't sexist but women are extremely under valued and underpaid. At least when Feeny was CEO there were some perks to this company. Renee has completely ruined the handful of decent things that did make this company worth selling your body for.

Explore other reviews about Safelite AutoGlass

5.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

Cons

No cons at the moment except more pay

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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