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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Not bad - Customer Service Representative Safelite AutoGlass Employee Review

      3.0
      14 Aug 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      People seem nice. Training is 30 days and system is scripted.

      Cons

      Can't not be 1 minute late, you will received a unexcused absence. You have to be good at selling product or you will be put on a 6 month warning period. Every if fthe customer say no, the company wants you to be persuasive. Tone on the phone has to be upbeat at all time or you get a coaching. You must ask every question no matter what. Scheduling the appointment is mandatory if not you get a coaching (even if the customer requested to waiting on schedule for the repair for whatever reason) Do not use any AUX you get in trouble. Do not use the wrong Aux, even if it was by accident, you will get in trouble.

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      Safelite AutoGlass Response
      1y
      We appreciate you providing feedback on your experience. At Safelite, we believe in great leadership and in treating each other with respect. We aim to provide coaching and guidance to help you reach your full potential. If you'd like to offer more feedback, please email us at PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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