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      Sell sell sell - Customer Service Representative Sage Employee Review

      1.0
      3 Nov 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      No weekends or bank holidays

      Cons

      Micromanaged lot and lots of targets toxic workplace culture used to be great but now its so bad. All they want you to do is sell rather than fix the customers issue

      avatar
      Sage Response
      7mo
      Thank you for taking the time to share your feedback with us. We encourage you to share your thoughts with your wider team as well. Going into FY26, as highlighted in our CEO’s keynote during Kick-Offs, this is a year to be bolder—challenging gaps in processes and fixing issues to ensure we deliver solutions that take our customers to the next level. At Sage, we want colleagues to feel empowered to do their best work. Autonomy and accountability are key to how we operate, so if you’ve experienced micromanagement, we recommend discussing these instances with your manager and working together to find constructive ways forward. Your voice matters, and by collaborating openly, we can continue building a culture where everyone thrives. Thank you again for raising your concerns to help us improve.

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      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      avatar
      Sage Response
      3d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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