Sage is going to be a success, but at the expense of work/life balance - Sagepay Project Manager Sage Employee Review

1.0
11 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Stephen Kelly is an inspirational, charismatic figure who is the best person to take Sage into a new era of unprecedented success. Sage needed to change for survival, it had no choice and Stephen has done the right thing by making the “One Sage” structure and getting rid of all the Silos. I worked in the Shard Office and there was a buzz to the place, a drive to get things done without all the bureaucracy you get in large corporate environments. A new team of execs was hired who seemed passionate about the business doing well and getting things done, it was embracing social media like Twitter and Salesforce Chatter. Sage is a good brand that will look good on your CV Sage will be very profitable, if you are a robot and do not have emotions or a life then this place is great for you.

Cons

Sage is going through a very painful restructure, and believe you me it has been painful, horrendous in fact (for people who left and managed to stay) Restructuring a company is not easy but Sage seems to be a massive contradiction, on the one hand it wants to get rid of bureaucracy but the other hand is obsessed with it when it comes to controlling performance reviews. On the walls of the Shard Office there is the company mission statement, one statement stands out... “Do the right thing” This could not be further from the truth. The new Sage setup is a top heavy, institutionalised management structure that is obsessed by measuring its staff against a confusing performance development plan with un-achievable targets due to lack of resources. I had been working for Sage for 4 years, but after the restructure, I felt I had entered an alternate reality where “Facts, Logic, Value” went out the window and were replaced with “Confusion, Blame, Intimidation”, this place was literally like the “Twilight Zone” and The “Stepford Wives” rolled into one. I am still not convinced that Stephen Kelly is human, he could be a robot sent back in time to crush the souls of all the hard working good people who want a healthy work/life balance. The default setting towards Staff was essentially to blame them for not achieving and that they needed to “stretch themselves further” under the new structure. Sage seemed to be obsessed by giving feedback and putting staff under a microscope and finding fault where there was no fault. Feedback is only good feedback if it is not taken out of context and there are specifics you can actually learn from. Avoid this place for 1 year until things calm down then I am sure "Facts, Logic, Value" and human spirit will win through eventually

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Sage Response
9y
Thank you for being a Sage colleague and everything you do to contribute to the organization! Your voice matters to us, so I hope that you have also taken advantage of the many internal channels to share your ideas, concerns and solutions both with leadership and fellow colleagues. As you know, Sage has an open door policy, and we are all empowered to personally share our ideas and do our part to make this a great place to work. We agree that our CEO, Stephen Kelly has been a great asset to Sage and our customers including smashing silos to become ‘One Sage’. However, like all companies, we have challenges, and areas where we are striving every day to improve. We invite you to reach out to your manager, any member of our leadership team to share your ideas and perspectives in more details. Or if you prefer, email us at glassdoor@sage.com .

Explore other reviews about Sage

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
2d
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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