Company rips off their customers - Sales Sage Employee Review

1.0
1 Sept 2017
Recommend
CEO approval
Business outlook

Pros

LOL - that is HILARIOUS!!! THERE ARE NONE!

Cons

Management is disjointed. They have no care for their employees or their customers. They take innocent business owners, who have been in business for 20+ years and force them on a subscription plan that makes no sense for their business. Sage 50C Pro accounting is $439+ per year and will suffice for most businesses, but is too expensive for what the product is. Instead of this being allowed to do the right thing by the customers, which is part of their own Guiding Principles, we are told to take those innocent customers from Sage 50C Pro accounting and are forced to transition them to Sage 50C Quantum accounting, which starting out is $1149+. It is also a subscription, which means if they opt out the following year, their files go into a read only mode. Sage also forces us to add $200 for "priority support, $150 for Microsoft integration, $199 for comprehensive training, and and tack on additional licenses. It is all about how much money they can drain out of these customers instead of making opportunities to help those businesses grow. It is disgusting.

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Sage Response
8y
We appreciate you taking the time to leave a review. As a former colleague, you are aware of the many avenues such as SafeCall and our open door policy available to you at Sage, and are encouraged and empowered to speak out if you see something that doesn’t align with our “do the right thing” value. Our colleagues and customers are our most valuable resource, and their voices matter. Our priority is always to support the best interests of our colleagues and customers. Our customers are the business builders of the world, the ones who work tirelessly to create their companies from start-up, to high growth, and everything in between. We want to support them and their dreams. One of the ways we do this is to provide a variety of product choices to fit their individual needs. In fact, one of our biggest goals is to be a trusted advisor and partner to business builders, and be there to help guide and lend support as their businesses change. To reinforce our commitment, one of our values is “customers first”. It’s not just what we say, it is who we are, and our thousands of colleagues around the world live that promise every day.

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5.0
28 Apr 2026
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Recommend
CEO approval
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Pros

Good benefits. Strong company. Customer focus.

Cons

Frequent Executive changes. Trimming in Engineering teams interferes with product changes.

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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