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      Sage is in a dark place - Technical Support Engineer Sage Employee Review

      1.0
      21 May 2025
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Sage can be good, overall the people are generally nice as long as you stay away from anyone in a management role.

      Cons

      It’s very much us vs them situation currently. They’ll blame everything on ‘high performance’ or changes to ‘working from home’ policy but it’s neither, the company has become really awful to work for in the past year, it’s very cut throat and stay in line or you’re out.

      avatar
      Sage Response
      1y
      Thank you for sharing your concerns with us. We're disappointed that your experience at Sage hasn't been positive recently. We assure you that we are committed to upholding our values and strengthening our human-centred culture. Please get in touch with People Services so Colleague Relations can discuss any of your experiences with you confidentially. We are dedicated to making Sage a better place for everyone, and your feedback is invaluable in helping us achieve this.

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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