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      Great opportunity to learn, Management requires more training and support - Technical Support Analyst Sage Employee Review

      3.0
      14 Sept 2025
      Technical support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      The role was a great opportunity to learn and grow, especially as an early tech role. In this position, you develop skills in troubleshooting network connections, invoice templating, and automation issues. The hybrid schedule is a good perk to have, especially with the Austin office downtown.

      Cons

      You may have to deal with gaslighting and ignoring from management, spotlighting their inexperience and lack of mastery of the role. In a high-pressure environment, this can compound the pressure of the job. Pay is a bit low which is why they target candidates with little experience or transitioning into the industry. This, on its face, isn't bad, but the on-the-job training is subpar. Preparation of the chosen agents isn't a high priority. Management seems content with high turnover and agents fleeing the role as soon as feasible.

      avatar
      Sage Response
      8mo
      Thank you for taking the time to share your experience. We're really pleased to hear that your role offered valuable learning and growth opportunities, especially in the early stages of your tech career. It’s great to know you appreciated the hybrid working model and the Austin office location. We understand that a supportive environment and strong leadership are key to helping our people thrive. Your feedback has been noted and will be shared with the relevant teams as part of our ongoing efforts to always improve the colleague experience. Thanks again for your insights. They help us continue to learn and grow. Wishing you all the very best in your career ahead!

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      6d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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