Low Pay, High Turnover Rate, Little Respect - Customer Service Sam's Club Employee Review

1.0
23 Jan 2014
Recommend
CEO approval
Business outlook

Pros

If you work here, some floor managers can be friendly, caring. The people you will work with can certainly be nice.

Cons

You will find that upper management has little concern for your well-being, and little respect for you as a worker, or as a person. Recently even small benefits--such as an additional $1/hour on Sundays--have been cut. They expect--and enjoy--a high turnover rate, especially with cashiers. If you make a mistake, you will be written up. If you're written up two times, you cannot be promoted (or transfer to another club) for a year after that write up. If, within that year, you're written up a third time, essentially you're fired. But I wouldn't worry about that "cannot be promoted" business, since there is very little chance you will grow in this company. Managers will have unreasonable expectations for you, and you will have an unfair annual evaluation, as a way to justify a standard low yearly raise. You will get a $0.40 raise every year--it will only be forty cents, there is no chance to have a raise higher than that. Apparently, years ago, someone once got a $0.50 raise; but as far as I can tell, for the past few years, and for years to come, there is no chance of that happening. Don't work here.

Explore other reviews about Sam's Club

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
2w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great job with amazing pay, camaraderie, and their is never a time when an employee doesn’t have to do anything.

Cons

The only con is the point system and sometimes the lack of flexibility for taking days off for important events.

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