Worst work experience of my life. - Cake Decorator/Bakery Team Member Sam's Club Employee Review

1.0
14 May 2021
Recommend
CEO approval
Business outlook

Pros

Pay was great. Wasn't worth all the BS.

Cons

Horrible management. AWFUL workplace bullying which they turned a blind eye to. Attendance policy was not enforced for the entire year of 2020, which means several coworkers called in "sick" 3 times a week for MONTHS with absolutely 0 consequences. We were forced to pick up their slack, while understaffed, while the workload increased due to the pandemic and management refused to hire additional workers. We were constantly asked to come in early, stay late, and come in on our days off. 10+ hour days were not uncommon. EXTREMELY unsanitary environment. They had sewage issues for MONTHS in which the sewage would back up into the bakery, almost daily, and we would be forced to continue working NEXT to puddles of sewage. The smell was unbearable. Cakes and bread were made just feet away from black puddles. The bakery was NOT ONCE shut down for this issue. I was once forced by my team lead to vacuum up a puddle BY HAND because she wouldn't deal with it. Turnover rate is extremely high. We went through about 7-8 cake decorators in one year. They will absolutely take advantage of you while refusing to hold other scummy workers accountable. I was promised training, didn't get ANY until months later when I had to actually demand it. Until I got trained, I was forced to do all the grunt work and not allowed to do anything else simply because the more experienced decorators didn't want to do the less exciting work. Nearly every decorator they hired was a piece of sh*t.

Explore other reviews about Sam's Club

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

positive work environment and stay busy

Cons

have to be in person and PTO can get dicey

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Sam's Club Response
1mo
We appreciate you and the feedback you have shared in this review. Thank you.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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