Sam's Club MAP: A dysfunctional mess - Anonymous employee Sam's Club Employee Review

1.0
16 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-working under a massive company -nice office -great and hot industry

Cons

-where to begin.....MAP is one of the biggest messes of all time. the company paints a picture that it is this fantastic world, where we get to be a part of something amazing. but in reality, people are scared everyday. the person running the company constantly has meetings with the whole company, yelling at them as to why we aren't hitting goals. this post will probably be put on a screen one day and tell a story on how we shouldn't write this and then scare everyone. it's become a joke. -we spend most of our time frantically doing things, and then redoing them, and then doing something else. we launch things that drive little spend, and no one knows what we launched. -promotions don't exist outside of a sparce few a year, based on who likes who. the promotion process is all over the place. even if you get promoted, you get a small increase. -product is about seven years behind. we release something revolutionary (something other companies did years ago)...and then it doesnt work. -did i say everyone is miserable? being in a meeting with people, its like a sad movie -

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5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Environment good pay flexible

Cons

there are not many cons so far

2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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