Inherently Dishonest and Unhelpful Management - Business Development Representative (BDR) Secure24 Alarm Systems Employee Review

You are not aware of what the job really entails until you start doing it. They don’t call what you do “cold calling” they call it “warm calling” because and I quote “The people you’re calling will be expecting your call” but they fail to mention that the reason they expect the call is because there are 300 (not exaggerating) companies all under ADT who do the exact same thing. So the calls you make and the pitches you deliver will be at someone who’s probably gotten the same call about 6 times that day and they’re understandably pretty tired of it. I’d argue that makes it even colder than cold calling. The pay is minimum wage in an industry and environment where other organizations are paying much more for the same work. The commissions aren’t much better either as there are so many layers it’s often just luck if you manage to get a sale. You have to hope the territory you’re assigned to is not only active enough, but also receptive to you and your product. You have to hope the person who sells to your contact gets them on board, then you have to hope that the contact goes through and doesn’t cancel last minute (which happens roughly 20% of the time), and then you have to hope that the technician assigned to install doesn’t cancel the appointment or lie to the contact. The benefits they offer don’t kick in for 90 days (including paid holidays) and the “benefits” are incredibly lacking. The costs and deductibles of healthcare are way higher than what you’d find working for brick and mortar retailers. Management makes these promises and points to the same sales people as evidence that pushing and pushing everyday will result in success, but it’s all up to you to make that success. But that mentality doesn’t match with the reality. Some people push every day and only make a handful of sales, while others consistently fail to do the minimum amount work but are praised for their success.