Poor decisions at a time of critical transformation - Customer Success Manager Secureworks Employee Review

3.0
22 May 2023
Recommend
CEO approval
Business outlook

Pros

For many years the company culture was supportive and team-based.

Cons

The company has made many strategic errors in redefining themselves and are relying heavily on workforce reductions to remain profitable. Morale is low, as are sales.

Explore other reviews about Secureworks

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Culture of innovation and improvement.

Cons

Lean organization due to layoffs. A lot of work piling up on few people.

1.0
24 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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