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      Sephora

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      Sephora reviews

      It’s Good Until It’s Bad - Operations Associate Sephora Employee Review

      3.0
      22 Jan 2026
      Operations associate
      Recommend
      CEO approval
      Business outlook

      Pros

      -Occasionally get free training items -Pay is better than most retail environments -Opportunity to learn more about beauty brands to assist customers better -Always have work to do -Amazing operations team and very talented beauty advisors

      Cons

      -Lazy, gossipy culture that leaves hard workers to do more work than needed -Incompetent assistant store manager and store manager -Compromised work/life balance due to lazy coworkers who talk amongst themselves more than they do their actual job on days hard workers are off -Management has poor hiring practices

      avatar
      Sephora Response
      4mo
      Thank you for taking the time to share your experience and feedback. We’re glad to hear you valued the competitive pay, connection with clients, and working alongside a great team. We also appreciate your feedback regarding accountability, leadership, and work-life balance. Creating a collaborative environment where expectations are clear and everyone contributes is important to us, and your input helps guide our efforts to strengthen our retail leadership teams. Thank you again for your feedback and time with Sephora.

      Explore other reviews about Sephora

      5.0
      16 Jun 2026
      Beauty advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

      Cons

      Hours vary based on the time of the year.

      3.0
      10 Jun 2026
      Sales and services coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

      Cons

      manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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