Pros
A wonderful place to work and learn. The SNOW platform in itself is the mother of all the IT platforms combined in one huge package. A slap to the competition. Some agile teams are doing incredible work. Bravo ! Some recent most M&A will surely prove beneficial in the field of AI and Machine Learning. However ServiceNow is not a place where u can expect promotions or career growth as per the latest TownHall Meeting.
Cons
Not Sure if we need H1B workers to do QE roles. That is utter mis-use of H1B. The product is surely innovative but not something that would require H1B workers for testing/QA. Many of these are promoted to the next level as Lead and Managers. Other QE Engineers who really deserve promotions and way too senior are given lay-offs or given back-burner jobs. Some of them even end up watching you-tube videos and go out for long afternoon walks. Also the QE leadership exploits H1B women (young talented good looking Indian girls) professionals by hiring them as interns and then asking them to look around in different department for FT roles. On several occasions H1B Male QE interns are not converted to FT or are moved to different departments for doing ordinary testing. There are few QE Managers (from different cultural background that behave like James bond) who hire only H1B Female QE and prefer only Females over Males for high visibility roles. There is lot of abuse going on in the name of "Diversity" and "women in technology". Sadly the HR is just a puppet and watching the show. H1B employee will never bring any such issues as he,she has all the strings attached else their green-card is jammed. There is surely exploitation of labor and mis-use of H1B at ServiceNow. Hope that these H1B ladies are not being exploited in any other ways ..