Nice, a bit stinky - Anonymous employee ServiceNow Employee Review

4.0
3 Nov 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous quarterly bonuses Nice, smart people Been a steady/stable job for me for 5 years so far.

Cons

Lots of bureaucracy and process Very complicated and brittle environment from a technical point of view. Don't break anything! Don't got for a snack in the downstairs break room when there's a ping-pong game being played by people whose culture does not believe in wearing deodorant. PEEE-EWWWWW! Several times I've lost my appetite and decided against a snack. Good for weight loss I suppose. Work/life balance occasionally gets out of whack. You can get calls at any hour. They've gone to one of those "unlimited" vacation plans. That stinks. So you never really know how much vacation time you have and if you leave without having taken any you don't get unpaid vacation paid out. I don't understand how that is legal in CA which considers vacation as compensation but that's how they do it. They make a glorified hosted ticket system. Not exactly a sexy product. Hard to get excited about. Focus on your own individual project for inspiration.

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5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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