Toxic culture, driven by bad managers - Digital Marketing ServiceNow Employee Review

1.0
4 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Salary and benefits are OK, but haven't changed in a few years and certainly not good enough to put up with the abuse.

Cons

If you’re looking for a company where innovation is stifled, employees are micromanaged to within an inch of their sanity, and fear of making mistakes keeps everyone in a constant state of anxiety, then why not join DASO at ServiceNow. Growth here is non-existent. Promotions? Forget it. Development? Not a chance (Genuine learning opportunities are routinely denied by the manager, as not having a business case) The only thing you’ll gain is a higher tolerance for dysfunction. The work itself is mind numbingly dull, consisting of repetitive tasks that could be automated, or brought in line with other regions but aren’t... instead we have inefficient processes that no one dares challenge. The real kicker, though, is the management. The team is "led" (if you can even call it that) by a manager who has bullied multiple employees out of their jobs. People leave, and leadership pretends not to notice the reason why. Feedback is weaponized, meetings feel like interrogations, and constructive suggestions are treated as insubordination. Expect to spend your time second-guessing every decision, dreading the next ping of teams chat or email... Watch talented colleagues burn out or flee to better opportunities. The only lesson you’ll learn here is how not to run a team. Save yourself the stress, there are far better places to work.

Explore other reviews about ServiceNow

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

1
See reviews by: Helpful|Rating|Date|All