Headed in the wrong direction - Customer Service Shipt Employee Review

2.0
6 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Depending on where you live, it can be quite lucrative.

Cons

Company culture has taken a nosedive. Money over people. Pay model transitioned from basic, transparent commission to black box algorithm with no rhyme or reason seeming to guide it.

Explore other reviews about Shipt

5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Nice gig to make some extra money. Target stores are easier to navigate fyi.

Cons

Less busy when not in peak times.

4.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

flexible schedule use your own car, choose where you want to shop

Cons

not the best or easiest way to contact support people can give you a bad ratio for no reason

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