Pros
The people who work here are wonderful people. They are caring, passionate about the Somatic approach to trauma healing, and will try to make you feel welcome, although it is often in misguided ways. The pay is above average for customer service reps. The benefits package is extremely generous. Flexible working arrangements (such as work from home) makes it easy to adapt to real life.
Cons
The entire organization is in shambles. Over the last 18 years, they have had 15 Executive directors. There is no structural organization. Every proceedure is inefficient. The management is non-existant. The Directors are completely disconnected from the every day workers. They recognize the issues in their systems and yet will not take steps to make changes. Employees at every level claim they do not know their own roles within the organization. Roles and responsibilities change frequently, and often without notice or training, and sometimes without consent of the employees.