Pros
Team SomewhereWarm is a very well organized team. Communication between colleagues is seamless as all communication protocols and processes are well defined. I always felt respected in the team and never had issues expressing a different opinion or asking for help. I had the opportunity to work remotely frequently as all communication took place in Slack and I wasn’t missing out on important information when I was not at the office. All team members are very willing to help so I never felt alone when dealing with a difficult case or customer. At the same time, there was a plethora of documents to rely on when dealing with these cases. Everyone in the team is also very friendly, welcoming and empathetic. It’s very inspiring to work with a team in which all members support each other to reach a common goal. Also, everyone had a chance to express their opinion in important decisions such as new hires and new product features. Benefits There is nothing better than feeling valued and rewarded for the work you do. Salary is one of the highest offered in Greece for similar positions. There are also many benefits such as productivity bonuses, frequent trips for conferences (even some overseas!), a yearly retreat and allowances for food/transport. Also, all new hires get top-notch Apple hardware that is regularly replaced. Career development Since SomewhereWarm is a small team (as of 2020) I had the chance to go though many roles in the company (support agent, escalation engineer, acceptance testing engineer) and help wherever else I could (social media, documentation, training). This allowed me to get a better sense of what I liked. In all these roles, I also had access to unlimited resources - from internal docs to books and online courses. I always felt very encouraged to try new things within the company and my preferences were always taken under consideration when assigning new tasks. Environment The office space is very modern, distractions-free and inspires you to do your best. You also have the opportunity to work remotely if you prefer. Products All products are high quality and well maintained - this makes it easier to support them. All support Engineers are also encouraged to give product feedback and share insights on product decisions. I also felt motivated to propose changes that would make my work easier (from changing/updating processes to using new support software) and more fun.
Cons
Some seasonal events such as sales might boost workload on specific days but this is typical for any support role. Other than that I can not think of any other con.