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Thank you for your feedback. We appreciate the acknowledgment of the hardworking and supportive team at Sosemo, and we take all input seriously—especially during times of change.
Like many agencies in today’s market, we experienced a period of business contraction last year, which required a restructuring of our team. It’s important to note that this was the first workforce reduction in Sosemo’s 14-year history—something that is not typical in the agency landscape. These decisions were not taken lightly and followed extensive efforts to secure replacement business and maintain stability for our team.
We recognize that during periods of transition, communication and visibility are especially important. While we have historically received positive feedback regarding transparency, we also acknowledge that there is always room to improve how we communicate across the organization—particularly in uncertain times. This is an area we continue to focus on as we evolve.
Since that period, Sosemo has made strong progress. We have been consistently adding new client accounts, investing in a company-wide transformation—including a rebrand, technology upgrades, and new service offerings—and positioning the business for long-term growth. As a result, we anticipate opening new roles in the near future.
Regarding leadership visibility, our model is designed so that day-to-day engagement is led by a hands-on leadership and operations team, while the CEO remains actively involved at the strategic and organizational level. That said, we continue to evaluate how leadership connects with the broader team to ensure strong alignment and culture.
With respect to our international presence, our European office has been an evolving part of our growth strategy. Initially setup to explore new business opportunities and partner relationships, it has recently become more operational following the acquisition of new client work in the region. We now support account management, partnerships, and vendor management from this office. Recently, staff from our New York office traveled to our European office to meet with clients and partners in person, and we expect this type of cross-office collaboration and travel to become more frequent as we continue to grow internationally.
We are proud of the resilience of our team and the progress we’ve made, and we remain committed to building a transparent, supportive, and high-performing environment. We wish you the best in your next chapter and appreciate your contributions during your time at Sosemo.
