Pros
Company sponsored pension plan. 401k w/ small match.
Cons
No longer hires or encourages claims people to build a career with State Farm. Claims personnel are hybrid factor workers. Mico-mgmt down to the minute. Mandatory OT is built into the staffing model. No work life balance. Impossible to get time off except for a random day in February. High turnover especially in the hub locations where 6 mos is the average life span. Even tenured employees in non-hub locations are leaving. Games between claims mgmt and employees abound. A game of "how much can you put up with." Tenured employees are the first ones they are happy to see go. Company has abandoned placing any value on experience and knowledge in favor of production numbers. Production numbers are often meaningless as these inflated "task counts" often do nothing whatsoever to move claims toward conclusion. Big brother constantly watching over your shoulder. Treated like children.